About this opportunity
Navigate Search lists this Overnight Tow Dispatch Coordinator opportunity in rockland county, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Summary:
The Tow Dispatch Coordinator will play a key role in coordinating daily operations by managing incoming calls, scheduling and assigning drivers, monitoring jobs in progress, communicating with customers and drivers, and ensuring efficient workflow throughout the day. The successful candidate must be highly organized, adaptable, and comfortable working with technology and multiple software systems.
Responsibilities:
Coordinate and dispatch drivers, tow operators, or trucking personnel efficiently and effectively
Monitor active jobs and deliveries while ensuring schedules are met
Communicate clearly with drivers, customers, and internal team members regarding job status and updates
Prioritize and manage multiple tasks simultaneously in a fast-paced environment
Track vehicle locations, route progress, and operational updates through dispatch software and GPS systems
Input, update, and maintain accurate records within company systems
Handle incoming calls, emails, and customer requests professionally
Resolve scheduling conflicts and respond quickly to changing priorities
Maintain strong attention to detail while ensuring timely completion of assignments
Assist with operational coordination and support additional administrative tasks as needed
Identify opportunities to improve efficiency and contribute ideas to streamline operations
Requirements:
Prior experience or foundational knowledge in the trucking, towing, logistics, transportation, or dispatch industry preferred, not required
Strong computer proficiency and confidence using multiple applications and systems simultaneously
Tech-savvy with the ability to quickly learn new software and technologies
Experience with dispatch platforms, GPS tracking systems, Microsoft Office, Google Workspace, CRM systems, or transportation software is a plus
Excellent multitasking and organizational skills
Strong ability to prioritize responsibilities and remain calm under pressure
Exceptional communication and problem-solving skills
Self-motivated, ambitious, and eager to grow professionally
Positive attitude with a strong work ethic
Ability to work independently and as part of a team
Strong attention to detail and sense of urgency
Must be available to work a rotating schedule of four (4) consecutive days on followed by four (4) consecutive days off. This schedule includes weekends and holidays, as required.
Overnight Work hours are from 6PM to 6AM
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.