About this opportunity
Trailer Equipment lists this Quality Customer Service Representative - Full time opportunity in byron center, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Trailer X-Press, a division of Trailer Equipment, Inc.,
is one of the Midwests premier providers of trailer sales, leasing, and rental solutions. For more than 40 years, we have built a reputation for exceptional customer service, operational excellence, and long-term customer partnerships. We serve transportation companies across the region with dependable equipment and innovative fleet solutions that keep businesses moving.
As we continue to grow, we are seeking a
Customer Service Representative
to join our Byron Center Rentals team. This role is ideal for a customer-focused professional who thrives in a fast-paced environment and enjoys building positive relationships with customers and teammates.
This is a full-time, in-office position located in Byron Center, Michigan.
Competitive hourly wage based on experience
Quarterly utilization bonus opportunity (eligible after 90 days)
Weekly pay
Monday through Friday
~Medical, Dental, and Vision Insurance
~ Short-Term and Long-Term Disability
~ Paid Personal Time Off
~ Employee Assistance Program
~ As the first point of contact for rental and leasing customers, the Customer Service Representative plays a critical role in delivering an exceptional customer experience. This position supports rental operations through customer communication, contract administration, order processing, equipment coordination, and problem resolution.
Success in this role requires strong communication skills, attention to detail, organizational ability, and a commitment to providing outstanding service.
Deliver exceptional customer service via phone, email, and CRM platforms.
Coordinate and manage GPS tracking devices on rental equipment.
Assist customers with rental agreements, insurance requirements, and documentation.
Investigate and resolve customer concerns in a timely and professional manner.
Maintain accurate customer records and account information in company systems.
Partner with Sales, Service, and Operations teams to support seamless rental activities.
Support administrative functions including scheduling, filing, and data management.
High School Diploma or equivalent.
One to three years of customer service experience.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Positive attitude with a commitment to teamwork and customer satisfaction.
Associate degree in Business, Communications, Logistics, or a related field.
Experience within transportation, logistics, fleet management, equipment rental, or trucking industries.
Experience with CRM platforms and customer account management systems.
Karmak Fusion, SugarCRM, or similar CRM software
Microsoft Office Suite
Google Workspace
Database and document management systems
Multi-line phone systems
We foster a collaborative, customer-focused culture where employees are empowered to make an impact, develop professionally, and contribute to the continued growth of an industry-leading organization.
Trailer X-Press and Trailer Equipment, Inc. are Equal Opportunity Employers and value a diverse workforce.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.